We create an “inclusive voice” for your organisation, that speaks to all stakeholders while guiding you toward your organisational goals. In our approaches we also use Non-Violent Communication (NVC) as we strongly believe in a positive narrative. Applicable for internal and external (online & offline) communication.

Campaigning online enables a much greater outreach. But how to create a “safe” advocacy space online, and stand out in all these digital messages? In a designed process based on human-centred design, we create advocacy campaigns with you that not only mobilise online, but above all lead the target groups from online to “offline activism.

Impact is a topic that can quickly slip into green or impact washing, especially in your communication efforts. We create communication strategies around and based on your real impact (incl: stakeholder communication, impact definition, impact measurement and comms plan).

Especially organisation and NGOs often see themselves confronted with traditional and rigid values that can block innovative efforts for change. With the support of unlearning, we create narrative shift campaigns that guide your stakeholders step by step towards new perspectives and long term change.

We work out the differences to conventional storytelling, create a pool of Impact stories and take preventive steps to avoid a “single narrative”. (Single narrative describes the “trap” in high-income countries of only communicating from their privileged point of view.) On request, we also implement your Impact storytelling ideas.

Fundraising campaigns are the best-known and oldest way for organizations to generate donations. This is precisely why new, innovative approaches are needed to mobilize target groups to donate. We provide new brainstorming methods and target group-oriented approaches, which make campaigns stand out again.

Visuals can pose major challenges, especially for NGOs and organisations, as the boundaries between "sensationalist" and "authentic" are often blurred when it comes to appeals for donations. We share solutions and selection processes that are authentic and yet still convey the "messages" and appeal powerfully.

Communication with different (cultural) backgrounds is challenging. Even if we try our best, we most likely get it wrong somewhere. At Heartbeats, we aim to provide new techniques that not only support understanding others better but also shed new light on how our own communication is perceived by others.